The short version: We offer a 14-day satisfaction guarantee on KROS. If you engage with the material and don’t find it valuable, email us within 14 days of purchase and we will process a full refund — no lengthy arguments, no guilt. After 14 days, all sales are final due to the nature of instant digital delivery.
SP Manna Ventures LLC (“we,” “us,” or “our”) stands behind the quality of the Kingdom Relationship Operating System (“KROS”). We want every customer to feel confident in their purchase.
If you purchase KROS, engage with the content, and genuinely do not find it valuable, you may request a full refund within 14 calendar days of your original purchase date.
What this means in plain language: We are not asking you to complete all 8 modules before you can request a refund. We are asking that you make a genuine effort — open the course, attempt at least one module, and give the material a real chance. If it still isn’t for you, we honor that.
To qualify for a refund under our satisfaction guarantee, the following conditions must be met:
We do not require you to prove hardship, justify your decision, or return any materials. We simply ask that you tried.
Requesting a refund is straightforward. Follow these steps:
| Step | Timeframe |
|---|---|
| Request acknowledged | Within 2 business days of your email |
| Refund approved & initiated | Within 5 business days of acknowledgment |
| Funds returned to your account | 5–10 business days after initiation (varies by bank/card issuer) |
Refunds are returned to the original payment method used at purchase. We are unable to issue refunds to a different card, account, or via alternative methods such as check or wire transfer.
The following situations are not eligible for a refund:
If you are outside the 14-day window but are experiencing an exceptional circumstance, please reach out to us at [email protected]. We review edge cases with grace.
We trust our customers. We also reserve the right to deny refund requests if we have reasonable evidence of policy abuse, including but not limited to:
In cases of suspected abuse, we reserve the right to revoke access to future SP Manna Ventures LLC products.
By completing your purchase of KROS, you acknowledge and agree to the following:
We strongly encourage you to contact us directly at [email protected] before filing a chargeback or dispute with your bank or card issuer. In most cases, we can resolve the issue faster and more simply through direct communication.
Please note: Filing a chargeback while a refund request is pending or has already been approved may result in the reversal of any approved refund and may affect your ability to purchase future SP Manna Ventures LLC products.
KROS is a digital educational product intended for personal and relationship development. It is not a substitute for professional counseling, therapy, legal advice, or financial advice. Refunds are not issued on the basis that KROS did not replace professional services, as it was never positioned to do so.
If your situation requires professional support, we encourage you to seek it. Your wellbeing matters more than any purchase.
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of KROS after any changes constitutes acceptance of the revised policy.
For purchases made before a policy change, the refund policy in effect at the time of purchase applies.
This Refund Policy is governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions, consistent with the Terms and Conditions of SP Manna Ventures LLC.
Questions about this policy? We’re here and happy to help.
We built KROS because we genuinely believe it helps. If it didn’t help you, we want to know — and we’ll make it right. Just reach out.